FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER?

MOST ITEMS LISTED ARE PRE ORDER ONLY AND NOT IN STOCK. Wool scapulars and other items are Pre-Ordered first, then handmade for you in 1-4 weeks (depending upon the quantity, design and size of the wool panels) then mailed thereafter.

PREMADE ITEMS: Those items listed as "Pre-Made" are in typically in stock and ready for mailing but frequently sell out quickly. If a Premade Item is sold out, you may still order one made just for you. If you should order one item that is Pre-Made and another item that is handmade, both items will be mailed upon completion of your handmade scapular.

TO ORDER: Click on the scapular product you like and pressing ADD TO CART, then proceed to "check out" filling out all the details regarding name and shipping information. We will see your Order Number, review your Order and create a separate Payment Invoice for you pay online, or you may mail your check payment to our address.

ONLINE PAYMENT: You may pay online by E-Check or PayPal, after we have reviewed your order and emailed you a Payment Invoice.

MAILING PAYMENT: You may send a check or money order for the listed price of your scapular and shipping cost. If you mail your payment instead of paying online, you may deduct 10% from your total cost. It is helpful to know if you are mailing payment so that we may reserve space on the calendar for planning and completion of your item.

UPON RECEIPT OF PAYMENT: we will begin to make your custom scapular and mail when complete. Please allow up to 2 weeks for completion of your smaller scapular orders and 1-3 weeks for larger orders.

UNIQUE AND CUSTOM REQUESTS: If you have a unique custom request, please send a detailed message first so we may determine if we are able to make your scapular as requested and answer any questions you may have. If it is determined that we are able to create your custom request.

Address for Mailing Payments:
Mantle Of Mary
PO Box 1920
Veradale
WA 99037-1920.
MantleOfMary@Protonmail.com

I WOULD LIKE TO MAKE BROWN SCAPULARS TO GIVE AWAY. WHERE MAY I FIND WOOL AND SUPPLIES FOR MAKING THEM?

You may find brown wool on the internet by searching "scapular making supplies" or "scapular making kits" or "brown scapular kits - cord".

Also, you may find our Brown Scapular Making Kit in our store..

HOW LONG WILL IT TAKE TO MAKE MY SCAPULAR

Those listed as "Pre-Made" will ship in 1 to 3 business days. All other scapulars are individually handmade for you after we receive your "Pre-Order" Completion time varies depending on the design. Scapulars without design will be completed in 7-10 business days, embroidered scapulars up to 1 - 4 weeks. If you have questions about when your scapular will be completed, please feel free to contact us in advance of pre-ordering. We do not have local pick up available. Orders are mailed upon completion. When you place your order we will also give you the approximate completion date for your item.

HOW DO I MEASURE FOR STRAP LENGTH - Is there a standard length

Standard length is between 14 inches and 18 inches. You may give us your preferred strap length at the time of your purchase in order to customize your scapular. If you have not provided a custom ribbon/cord length, we generally make the ribbon/cord 16 inches long.

For large statues, 13-14 inches works well. Calculate the distance you would like the scapular to drape from the statue and add inches for the width of the place from which it will hang.

Calculate the strap length by measuring from where you would like the top of the front panel to sit and over your shoulder to the top of where you would like the back panel to sit. That measurement will be the number you provide to us for making your scapular.

I LIVE OUTSIDE THE USA, MAY I SHIP MY ITEM TO AN ADDRESS IN THE USA AND HAVE IT FORWARDED TO MY INTERNATIONAL ADDRESS

USA Orders Only: We do not ship outside the USA at this time. We do not mail custom scapulars to a Forwarding Service inside the US for the purpose of an International Destination. Our shipping labels and correspondence inside our packages reflects this policy.

DO YOU PROVIDE FREE SCAPULARS?

No purchase is necessary to request ONE free Mission Brown Scapular. The Mission Scapulars are single panel with single stitch prints ironed to the wool. Please send a request by mail only. We do not accept emailed requests.

Request by Mail only: Send a double-stamped self-address envelope for ONE Mission Scapular. We are not able to send multiple free scapulars. At times it may be 4-6 weeks and longer to receive your Mission Brown Scapular due to the volume of requests we receive.

PRIVACY

Your privacy is important to us. When you provide your information to us, we will use this to communicate with you to fulfill your order and for mailing your scapular. We may also use your contact information should you need assistance with a custom or group order, or for arranging a return of your item.

Do You Make Custom Scapulars for Communities or Groups, Resale or Modification?

Communities or Groups: We would enjoy working with you to make your community wool scapulars. Send a note through the contact page with details of your project, the estimated quantity of scapulars needed, the due date and any necessary permissions for use of the Community Design. For Community Scapulars, please provide a minimum of 2 months advance notice. We provide a discount to Community members and Groups.

Resale or Modification: At this time, we are not accepting orders for resale or for later modification of our custom scapulars. The exception to this is the Apostoli Via Community. These Community (AVUN) Scapulars are made by Mantle Of Mary and later provided to Members through their own website.

Apostoli Via Community Scapular by Mantl

What Fiber or Material Do You Use to Make Scapulars?
Is It Okay To Wash in Washing Machine?

We make our Scapulars with 100 % woven wool. We do not use felt, boiled wool, or Serge. We do not make custom scapulars with cotton or polyester. We offer brown, black and white wool scapulars.

We clean our Woven Wool Scapulars in the following manner:

Cleaning your Small Woven Wool Scapular (Larger / Ceremonial Scapulars must be professionally Dry-cleaned)

Use a gentle soap with no bubbles. We use lanolin soap for wool.
Fill a washbasin with enough lukewarm water to cover your wool scapular. Add a little diluted wool soap to your basin.
Submerge your wool scapular in the basin gently. Do not agitate to avoid felting your wool scapular.
Soak 3-10 minutes.
Remove the wool scapular from the water and pour out the water. Add fresh lukewarm water to the basin. Gently submerge the wool scapular again and then remove. Do not wring out or twist the scapular.
Lay the wool scapular flat on a clean towel and gently press the water out.
If you like, press out the wool scapular using your fingers toward the edges of the wool scapular to reshape.
Let dry. A lint brush is helpful to remove dust or lint after your scapular is dry.

CANCELATIONS - RETURNS - ADJUSTMENTS

CANCELATION: If you would like to cancel your order, please let us know as soon as possible. This assists us with planning for others who are waiting for their orders.

RETURNS: It is important to us that you are very happy with your custom made scapular. If your scapular is not what you had expected, please send a note to us within 14 business days to make arrangement for an adjustment, refund or remake. We are able to accept your returned scapulars if they have not been worn.

You may mail your unworn scapular and package back to us with your notes for your refund.

Should you like adjustments or a remake of your scapular, please contact us first for costs. We will ask that you return your scapular along with the package materials if available and provide any notes that you would like us to know inside your return package once we have made those arrangements with you. Alteration costs may apply for remake.

The Item I would like is Out of Stock, May I Pre-Order that Same Item

If you would like to have a Rosary, Banner or Scapular made that is currently showing "Out of Stock" you may send a request for this design through the "Contact Page" and we will send your Invoice by E-Mail.

FAQ: FAQ