FREQUENTLY ASKED QUESTIONS
HOW DO I ORDER?
Scapulars may be purchased by clicking on the scapular product you like and pressing ADD TO CART. If you have a custom request, we like to receive that information by email prior to your purchase.
You may pay with credit card, PayPal, or with check by mail. To mail your check, select "Manual Payment", then print and mail your payment and Invoice. If you prefer, we are also able to send your Invoice by email in which you may pay with credit card, or by mailing your check with Invoice. Please see details at Check Out.
If you would like to order more scapulars that are available in the listing, please contact us to update the amount for you.
If you have a special request for your community member scapulars, please send a note through the Contact Page. Group orders take a little extra planning and time. It is helpful to have details early.
HOW LONG WILL IT TAKE TO MAKE MY SCAPULAR?
Our scapulars are individually hand made for you. Completion time varies depending on the design. Scapulars without design will be completed in 7-10 business days, embroidered scapulars up to 1 - 4 weeks. If you have questions about when your scapular will be completed, please feel free to contact us with your questions.
HOW DO I MEASURE FOR STRAP LENGTH - Is there a standard length
You may give us your preferred strap length at the time of your purchase in order to customize your scapular.
Calculate the strap length by measuring from where you would like the top of the front panel to sit and over your shoulder to the top of where you would like the back panel to sit. That measurement will be the number you provide to us for making your scapular.
Straps are available in a variety of widths: 1/8 or 3/16 wide ribbon, 3/8, 5/8, 7/8 inch wide black or brown grosgrain for larger brown scapulars, and 1/8, 1/4 and 1/2 inch wide cotton twill. We also make matching wool straps by special request. Colored rolled cord is available in black, brown, white, gold, wine, black and navy.
DO YOU SHIP OUTSIDE THE USA?
For International Orders, please visit our store on Etsy at MANTLEOFMARY.Etsy.com
DO YOU PROVIDE FREE SCAPULARS?
No purchase is necessary to request ONE free Mission Brown Scapular. The Mission Scapulars are single panel with single stitch prints ironed to the wool.
Send a double-stamped self address envelope for ONE Mission Scapular. We are not able to send multiple free scapulars. Please allow 8-10 weeks due to the volume of requests we receive.
Your privacy is important to us. When you provide your information to us, we will use this to communicate with you to fulfill your order and for mailing your scapular. We may also use your contact information should you need assistance with a custom or group order.
What Type of Scapular Straps Do You Offer and What Are They Made Of?
We offer the dark brown polyester middy braid for most of our scapulars. This strap is 3/16 inch wide. The rolled cord (also known as "RT" cord is available on a limited bases. The "RT" cord does not hold up as long as the 3/16 wide polyester middy braid. We offer black and dark brown polyester grosgrain in various widths. We also make custom matching wool straps for a specific larger brown, white and black scapulars. White cotton twill is available on a limited basis for white woven wool scapulars. By special order and additional cost, we offer hand dyed cotton twill.
What Material Do You Use to Make Scapulars
We make our scapulars with woven wool. We do not use felt or boiled wool. We do not make custom scapulars with cotton.
Returns, Refunds and Adjustments
It is important to us that you are very happy with your custom made scapular. If your scapular is not what you had expected, please send a note to us within 3 business days to make arrangement for an adjustment, refund or remake. We are able to accept your returned scapular if they have not been worn.
Should you like adjustments or a remake of your scapular, please contact us first for costs. We will ask that you return your scapular along with the package materials if available and provide any notes that you would like us to know inside your return package once we have made those arrangements with you. Alteration costs may apply for remake.